Just after 9pm on Wednesday, June 6th a fire broke out in one of the production areas of our factory. Thankfully no one was in the building at the time, and the fire department responded quickly.
The Bad News On Thursday and Friday we were optimistic we would be able to get back into our offices and shipping area this week and resume shipping soap out to our customers. Unfortunately the smoke damage is more extensive than originally thought, and we will have to relocate our factory.
The Good News! We have secured new space in Middlebury right up the road and are relocating our inventory, and shipping department so we can fill orders that were placed over the past few days. Our new factory will be bigger, with new equipment and enable us to continue to grow.
I placed an order, when will it ship? We anticipate we will be shipping again within 3 weeks and are working 7 days a week to make that happen. Can’t wait? Email us at email@example.com for service.
I tried to order online, and everything is ‘Out of Stock’ – what’s up with that? We have temporarily suspended online ordering until our shipping department is setup and we have inspected our inventory.
I’ve been trying to call/email you and have not been able to get through, what’s going on? The fire damaged a lot of phone and networking wires, and as a result our phone has been unreliable, and not all staff have access to email. Please email us at firstname.lastname@example.org for service.
Thank you for your support and patience! We look forward to getting back to making great organic products for you.
All the Best,
Larry Plesent and The Soap Crew
Copyright © 2014 Vermont Soap, All rights reserved.
Our mailing address is:
616 Exchange Street
Middlebury, VT 05753